Minor variations in display brightness (shadowing or bright spots)
Enclosure
Minor scratches from everyday use (top/bottom of device, near ports)
Minor wear on corners from everyday use (dings or brightening)
Hardware
Fully Functional
Power Button
Trackpad
Built-in Keyboard
Touch Bar
Touch ID/Face ID
Volume and Side Buttons
Camera
Speakers
Microphones
Ports
Connectivity
Battery
Not swollen
Holds a charge equal to or greater than 80%
Damaged Working Condition
Damage fee applies
Display
Major variations in display brightness (shadowing or bright spots)
Isolated dead pixels
Enclosure
Major scratches beyond expected wear and tear
Extensive small scratches
Extensive dings/dents on corners
Hinge replacement
Hardware
Fully Functional
Power Button
Trackpad
Built-in Keyboard
Touch Bar
Touch ID/Face ID
Volume and Side Buttons
Camera
Speakers
Microphones
Ports
Connectivity
Batteri
Not swollen
Holds a charge equal to or greater than 80%
Not Working or Severely Damaged
Full replacement fee
Display
Severe variations in display brightness that affect legibility
Cracked display panel (requires replacement)
Liquid damage
Enclosure
Severely scratched (deep and extensive, requires replacement)
Major dents
Screen lifting
Cracked or chipped screen
Hardware
Non-functional
Power Button
Trackpad
Built-in Keyboard
Touch Bar
Touch ID/Face ID
Volume and Side Buttons
Camera
Speakers
Microphones
Ports
Connectivity
Other
Activation Locked
MDM, and/or Apple Business Manager enabled
Swollen battery has caused device warping
Charging port is damaged or nonfunctional
Cannot hold a charge
Mac Accessories & Engravings
Third-party items and iPad/iPhone accessories do not need to be returned. To prevent unexpected charges, the cost for missing Mac accessories and engravings are outlined below.
Power Cord for iMac, Mac mini
$17
Power Adapter for MacBook
$42
Apple Engraving
$22
3rd Party Engraving or Etching
Varies
“Find My”, MDM, Apple Business Manager and/or firmware passcode must be disabled.
Minor variations in display brightness (shadowing or bright spots)
Enclosure
Minor scratches from everyday use (top/bottom of device, near ports)
Minor wear on corners from everyday use (dings or brightening)
Hardware
Fully Functional
Power Button
Trackpad
Built-in Keyboard
Touch Bar
Touch ID/Face ID
Volume and Side Buttons
Camera
Speakers
Microphones
Ports
Connectivity
Battery
Not swollen
Holds a charge equal to or greater than 80%
Damaged Working Condition
Damage fee applies
Display
Major variations in display brightness (shadowing or bright spots)
Isolated dead pixels
Enclosure
Major scratches beyond expected wear and tear
Extensive small scratches
Extensive dings/dents on corners
Hinge replacement
Hardware
Fully Functional
Power Button
Trackpad
Built-in Keyboard
Touch Bar
Touch ID/Face ID
Volume and Side Buttons
Camera
Speakers
Microphones
Ports
Connectivity
Batteri
Not swollen
Holds a charge equal to or greater than 80%
Not Working or Severely Damaged
Full replacement fee
Display
Severe variations in display brightness that affect legibility
Cracked display panel (requires replacement)
Liquid damage
Enclosure
Severely scratched (deep and extensive, requires replacement)
Major dents
Screen lifting
Cracked or chipped screen
Hardware
Non-functional
Power Button
Trackpad
Built-in Keyboard
Touch Bar
Touch ID/Face ID
Volume and Side Buttons
Camera
Speakers
Microphones
Ports
Connectivity
Other
Activation Locked
MDM, and/or Apple Business Manager enabled
Swollen battery has caused device warping
Charging port is damaged or nonfunctional
Cannot hold a charge
Mac Accessories & Engravings
Third-party items and iPad/iPhone accessories do not need to be returned. To prevent unexpected charges, the cost for missing Mac accessories and engravings are outlined below.
Power Cord for iMac, Mac mini
Power Adapter for MacBook
Apple Engraving
3rd Party Engraving or Etching
$17
$42
$22
Varies
“Find My”, MDM, Apple Business Manager and/or firmware passcode must be disabled.
